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At 37, Kimberly Joanne Hoo, director of Trinity Quality Care Services, stands as a leader in elderly care on the island of Aruba. Her passion for nursing and dedication to improving care in the community serve as an inspiration to all.
Kimberly Joanne Hoo
Kimberly Joanne Hoo
Kimberly Joanne Hoo
Kimberly Joanne Hoo
Why did you feel the call to pursue nursing?
Kimberly shares that becoming a nurse wasn’t her initial plan. “I always said I would study to be a beautician. I even enrolled and was accepted into the beauty school program. But during a tour of the school, something didn’t feel right. I just didn’t fit in,” she recalls.
However, during a Christian conference in the Netherlands, she felt a deep calling to follow a different path—nursing. At 17, she began her training at level 3, followed by MBO and HBO nursing programs. Upon returning to Aruba, she specialized in intensive care. “There’s nothing about nursing that I don’t love,” she says. “Helping someone in a critical situation and watching them recover is something truly beautiful and rewarding.”

Kimberly’s idea for Trinity Quality Care was born while working at Dr. Horacio Oduber Hospital (HOH). She noticed a need for private care for both tourists and locals. In 2019, she began modestly with a medical bag, her car, and her laptop. Word of mouth spread, and her services began to grow. During COVID-19, she adapted her business to assist the local community. “I never expected to grow so quickly, but I always had a vision of where I wanted to go,” she adds.
“The ability to stay at home and maintain your independence is incredibly important,” she says. Trinity not only assists the elderly but also provides post-operative care, terminal care, and care for tourists during their vacations. “While 80% of our clients are elderly, we assist anyone of any age who requires care. Locally, the services we offer most often include bathing and dressing assistance, wound care, and health checks. Other services include post-operative care, palliative care, caregiver support, vacation care for tourists, random drug testing, and IV services. The only service we don’t (yet) provide is maternity care."
Kimberly highlights the lack of accessible care as a challenge for the community, something she hopes the government can address and improve.
How can the government help alleviate elderly care challenges in Aruba?
“It starts with legislation. Care must be accessible to all. Currently, our insurance system does not cover home care for seniors or care for those admitted to a nursing home. In Aruba, we lack the Long-Term Care Act (WLZ) that could support our elderly when they need to pay for care. Most of our seniors live off their pensions, which makes it financially challenging to afford care. While the government provides subsidies to some organizations, over the past decade, we’ve seen a rise in chronic illnesses and an aging population. More attention and investment are needed to manage aging and chronic illnesses on the island. Because of these challenges, individuals (including myself) have taken the initiative to offer different types of care services, whether by opening nursing homes or providing private home care. However, not everyone can afford private care, which deeply saddens me.”

Kimberly explains that the most difficult moments come when a client passes away. “We form a strong bond with our clients and their families, and losing them is hard for us too.” However, she adds that the rewards of their work are immense. “Unforgettable moments are when clients and their families express gratitude for our care during difficult times. We experience extraordinary and impactful things daily, as we are often with people during their most vulnerable moments. Allowing a stranger into your home to witness your weaknesses is not an easy decision. For me, it is an honor that our clients trust us to be there during those difficult times.”
“Every year, we conduct a client satisfaction survey. This year, we scored 93% satisfaction with our services. Our team also reports daily on the care provided to each patient. Periodically, we send a nurse to evaluate our clients and assess how our nurses are performing.”
How do you balance your work with your role as a single mother?
“This is definitely one of my biggest challenges, especially since my immediate family (mom, dad, and siblings) lives in the Netherlands. Being a mother is my most important role. My children always come first. Balancing a business while being present for my children requires a lot of planning, patience, and communication. There are moments when it becomes overwhelming, but I’m grateful to God for the support of my family here (aunts, uncles, cousins, etc.) and my friends.”
What are your future plans?
Kimberly hopes to expand Trinity’s services and collaborate with stakeholders to improve the quality of care in Aruba. “There is so much more we can achieve for both our locals and tourists,” she says. Her goal is to provide the highest quality care, ensuring that the elderly can live at home with dignity and love.
